Last Updated: 01/05/2026
These Terms of Service (“Terms”) govern your use of the services provided by Artana Marketing, a [LLC / Corporation / Sole Proprietorship] organized under the laws of the Commonwealth of Massachusetts (“Artana Marketing,” “Company,” “we,” “us,” or “our”).
By accessing our website https://www.artanamarketing.com
purchasing, subscribing to, or using our services, you (“Client,” “you,” or “your”) agree to these Terms.
If you do not agree to these Terms, do not access or use our services.
1. DEFINITIONS
For purposes of these Terms:
“Services” means AI voice agents, AI chatbots, marketing automation, CRM workflows, integrations, consulting, and related digital marketing services.
“AI Systems” means any artificial intelligence models, automations, scripts, workflows, prompts, logic, or configurations created, deployed, or managed by Artana Marketing.
“Client Data” means any data, scripts, recordings, customer information, lead lists, or materials provided by Client.
“Third-Party Platforms” means external software or services used in connection with the Services, including but not limited to GoHighLevel, Twilio, OpenAI, Google, Meta, and similar providers.
“Subscription” means a recurring monthly service plan.
“Setup Fees” means one-time onboarding, configuration, or deployment fees.
2. SCOPE OF SERVICES
Artana Marketing provides AI-powered marketing and automation solutions for local and service-based businesses, which may include:
AI voice agents (inbound and outbound)
AI chatbots (website, SMS, messaging platforms)
Marketing and sales automation
CRM workflows and third-party integrations
Optimization, monitoring, and support services
Specific deliverables, pricing, and timelines are defined in the applicable proposal, invoice, or service agreement.
3. AI-SPECIFIC SERVICES & LIMITATIONS
You understand and agree that:
AI Systems are not perfect and may generate inaccurate, incomplete, or unintended outputs.
AI responses are probabilistic, not guaranteed.
Artana Marketing does not guarantee leads, revenue, bookings, conversions, or business outcomes.
AI Systems do not replace human oversight, judgment, or legal compliance.
You remain solely responsible for reviewing, approving, and monitoring AI behavior.
4. CLIENT RESPONSIBILITIES & AI TRAINING DATA
You agree to:
Provide accurate, lawful, and up-to-date Client Data
Confirm you own or have permission to use all provided data
Ensure scripts, recordings, and messaging comply with all applicable laws
Notify Artana Marketing of any material business changes
Artana Marketing is not responsible for issues caused by incorrect, incomplete, or outdated Client Data.
5. PAYMENT TERMS
5.1 Fees
Services may include one-time Setup Fees and/or monthly Subscription fees, as outlined in your invoice or agreement.
5.2 Billing
Subscriptions are billed monthly in advance
Payments are due on the invoice date
Failure to pay may result in service suspension or termination
5.3 No Performance Guarantees
Fees are charged for services rendered, not for results achieved.
6. REFUND POLICY
Setup Fees are non-refundable
Monthly Subscription fees are non-refundable once the billing cycle begins
No refunds for unused time, paused services, or dissatisfaction with AI outputs
7. INTELLECTUAL PROPERTY
7.1 Ownership
Artana Marketing retains all rights, title, and interest in:
AI system architecture, workflows, prompts, and logic
Proprietary automations, templates, and processes
7.2 Client License
Upon full payment, Client is granted a limited, non-exclusive, non-transferable license to use the AI Systems solely for Client’s internal business operations.
Client may not resell, sublicense, copy, or reverse-engineer the AI Systems.
8. THIRD-PARTY INTEGRATIONS
Artana Marketing may integrate Third-Party Platforms; however:
We do not control their availability, pricing, or policies
We are not responsible for outages, API changes, or suspensions
Client is responsible for complying with all third-party terms
9. DATA PRIVACY & SECURITY
Artana Marketing uses commercially reasonable safeguards to protect Client Data. However:
No system is completely secure
Data transmitted through third-party platforms is governed by their policies
Client is responsible for obtaining any required customer consent
Artana Marketing does not sell Client Data.
10. TELEPHONE, SMS & COMMUNICATION COMPLIANCE
Client acknowledges and agrees that Client is solely responsible for compliance with:
TCPA and FCC regulations
Do-Not-Call laws
SMS, email, and marketing consent requirements
Call recording and consent laws
Client agrees to indemnify Artana Marketing for any violations arising from Client’s campaigns, scripts, data, or instructions.
11. SERVICE LEVELS & UPTIME
Artana Marketing strives for commercially reasonable uptime
Services depend on third-party infrastructure
Continuous or uninterrupted service is not guaranteed
Scheduled maintenance and third-party outages do not constitute a breach.
12. LIMITATION OF LIABILITY (AI SERVICES)
To the maximum extent permitted by law:
Artana Marketing is not liable for lost revenue, missed calls, incorrect AI responses, or customer dissatisfaction
Total liability is limited to the amount paid by Client in the 30 days preceding the claim
Client assumes all risk for decisions made based on AI outputs
13. INDEMNIFICATION
Client agrees to indemnify and hold harmless Artana Marketing from any claims, damages, or liabilities arising from:
Client’s misuse of the Services
Violations of communication or privacy laws
Inaccurate or unlawful Client Data
Third-party platform issues related to Client’s account
14. TERMINATION
14.1 By Client
Client may cancel with 30 days’ written notice. Services continue through the current billing period.
14.2 By Artana Marketing
Artana Marketing may terminate immediately for non-payment, illegal use, compliance risk, or system abuse.
Upon termination, access to AI Systems may be disabled.
15. DISPUTE RESOLUTION & ARBITRATION
All disputes shall be resolved by binding arbitration conducted in Massachusetts.
Client waives the right to jury trials and class actions.
16. GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
17. MODIFICATIONS
Artana Marketing may modify these Terms at any time. Continued use of the Services constitutes acceptance of the revised Terms.
18. CONTACT INFORMATION
Artana Marketing
Website: https://www.artanamarketing.com
Email: [email protected]